Frequently Asked Questions

Browse through the questions we get asked most often for immediate answers! Did we miss something? Send us your question or call us for instant service.

Am I in your service area?2019-02-12T13:37:57+00:00

Based out of San Jose, we also service Menlo Park, Los Altos, Redwood City, Sunnyvale, Santa Clara, and Atherton.

What are your payment terms?2019-02-11T20:13:58+00:00

We accept all major credit cards and checks, and take payments upon completion of the service before we depart. If you need financing, we can work with you.

Are your quotes no obligation?2019-02-11T20:15:34+00:00

When you request a quote from us, we guarantee that’s the price you’ll pay, and we never charge for the quote service itself. If you request information, we’re not going to use your email address or phone number for any marketing purposes.

How soon can you book?2019-02-11T20:23:12+00:00

We are normally booked out 2 weeks, but try our best to accommodate all inquiries as quickly as possible and meet your schedule.

Is emergency service available?2019-02-11T20:20:40+00:00

We operate within our regular business hours Mon-Fri 7am to 6pm and Sat 7am to 3pm, except for critical emergencies. We will work with you over the phone and arrive as soon as possible to minimize any damage.

Do you offer warranties?2019-02-11T20:08:01+00:00

Our top priority is your complete satisfaction, and all work is warrantied for a free follow-up, when necessary, within 30 days of the service.

Do you take safety precautions?2019-02-11T20:11:33+00:00

While we’re in your home, the safety of your property, belongings, family, and our crew is a top priority. We use professional equipment and have the experience and knowledge to ensure that work is done correctly.

Are you fully insured?2019-02-11T20:05:46+00:00

We are fully licensed by the state of California, bonded, and insured, and can provide documentation when it is requested.

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    “I have used Go-mez Sewer and Drain twice now and these guys are terrific!!! Once, we had a blockage in the toilet and on a weekend, they were here within 1 hour and had it cleared in five minutes! Then, we had another blockage in the kitchen sink, and again, they were here within the hour and cleared up the problem within 45 minutes!! I can’t say enough about this company and their professionals!! Courteous, helpful and extremely knowledgeable, PLUS, their prices are wonderful – we paid less than 1/2 of what we paid one of those better known plumbers. Ivan and Fidel were wonderful and Go-mez Sewer and Drain are now our new plumbers! Thank you for wonderful, efficient and affordable service!!!”
    Karen S.
    “These guys are terrific! They came out not once, not twice, but thrice to diagnose our issue. They took a look around and under the house and figured out the root of our issue. They recommended we contact our original contractor since it looks like an incorrect install of the bathroom addition’s drain because they didn’t want to just start tearing up the floor. They also gave us some recommendations on how to counter the sewage smell in the interim. All this free of charge! This is the second time we’ve used them and would do so again in a heartbeat. Thanks Gomez Sewer and Drain!”
    Edric Y.
    “Wow!!! I appreciate this company so much! We had a few hiccups but the issue got resolved. Santos the owner went above and beyond, kept his cool and not once show any type of frustration after being here 2 days in a row with back to back problems we kept coming across. Thank you so much Santos and Ivan for installing our kitchen faucet sinks that we all thought would be a breeze! This was insane!”
    Michelle P.
    “Fidel has been efficient, prompt, courteous, kind and does a great job. He has done several jobs for me and I have been totally pleased each time. He has a special heart for the elderly who may need creative solutions and patience. He is a really nice guy!”
    Mary Anne F.

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